My Dad vs. Sales Agent


  • [09:55:47] Sales Agent: Welcome Doug, how can I help you?
  • [09:56:35] Doug: My son is in France and has a Eurail 60 day pass for 15 days of eligible travel.
  • [09:57:34] Doug: He wants to get a passholder concession on Eurostar, but has not activated his Eurail pass yet.
  • [09:58:10] Doug: How can he activate the pass without actually using it for the first time?
  • [09:58:54] Sales Agent: When he activates his Eurail Pass, the two months period of validity will start on that day.
  • [09:59:18] Doug: If he gets a concession with Eurostar does that use up one of his 15 days of eligible travel?
  • [10:00:39] Doug: He just wants to be able to present his Eurail pass to be eligible for the passholder fare with Eurostar.
  • [10:00:51] Sales Agent: However, his Eurail Pass does not need to be activated if he takes the EuroStar between London and Paris/Brussels because the UK is not part of Eurail Passes and the EuroStar is not covered by the Eurail Pass.
  • [10:01:31] Sales Agent: Please see http://www.eurail.com/planning/trains-and-ferries/high-speed-trains/eurostar for specific information.
  • [10:02:03] Doug: Yes, but Euroistar offers a passholder discount to Eurail passholders if they have a valid Eurail pass.
  • [10:02:09] Sales Agent: He won’t use a travel day of his Eurail Pass because EuroStar is not covered by Eurail Passes.
  • [10:02:27] Sales Agent: However, EuroStar offers a discount to Eurail Pass holders.
  • [10:02:51] Doug: How can his pass be valid if he hasn’t used it yet?
  • [10:02:55] Sales Agent: The discounted Eurail Pass fare needs to be booked directly through EuroStar.
  • [10:03:31] Sales Agent: Because EuroStar is not covered by Eurail Passes, his Eurail Pass doesn’t need to be valid.
  • [10:03:54] Sales Agent: EuroStar simply offers discount to Eurail Pass holders. Please see http://www.eurail.com/planning/trains-and-ferries/high-speed-trains/eurostar
  • [10:04:07] Sales Agent: All information is on our website: http://www.eurail.com/planning/trains-and-ferries/high-speed-trains/eurostar
  • [10:04:12] Doug: Yes, we can book directly with Eurostar on the passholder fare, but when he travels he needs to show his “valid” eurail pass.
  • [10:05:04] Sales Agent: As I wrote before, to be eligible for the discounted Eurail Pass fare of EuroStar, your Eurail Pass does not need to be already activated.
  • [10:06:13] Doug: So, if he shows them his Eurail pass it will be OK even if he hasn’t used the Eurail pass yet for any travel?
  • [10:06:26] Sales Agent: Yes
  • [10:06:38] Sales Agent: Can I help you with anything else?
  • [10:07:40]The chat has been closed by the sales agent.
  • [10:55:58] Sales Agent: Welcome back. How can I help you?
  • [10:56:42] Doug: My son has a Eurail pass (15 day Global Youth Flexipass, purchased in Canada). Can he use this pass to be eligible for a passholder discount with Eurostar even if he has not yet used the pass?
  • [10:57:38] Sales Agent: I’m sorry, but we had this conversation a short while ago. Yes, he can.
  • [10:57:51] Doug: In other words will Eurostar consider it valid even though it has not yet been activated?
  • [10:58:26] Sales Agent: Please contact EuroStar and mention that he has a Eurail Pass. They won’t ask if it’s activated. Please contact EuroStar.
  • [10:58:32] Sales Agent: Yes.
  • [10:58:44] Sales Agent: Can I help you with anything else?
  • [10:59:05] Doug: The reason I am asking again is that something on the web link you sent me to was confusing.
  • [10:59:46] Sales Agent: I see. However, his Eurail Pass does not need to be activated to buy a Eurail Pass discounted fare for EuroStar.
  • [10:59:50] Doug: Hang on a moment and I will tell you what was confusing.
  • [10:59:58] Sales Agent: Please contact EuroStar. Thank you.
  • [11:00:37] Doug: It siad: Please note: your Eurail pass does not have to be validated before you board the Eurostar train on your first trip.
  • [11:01:10] Doug: What does that mean?
  • [11:01:50] Sales Agent: It means that the Eurail Pass does not need to be activated when taking the EuroStar train, as I have told you repeatedly.
  • [11:02:21] Doug: OK. Have a great day.
  • [11:02:46]The chat has been closed by the sales agent.

  1. la-times posted this